Return and Refund Policy

Last Updated: 2/25/2026

1. Perishable Goods

Due to the nature of our products (coffee beverages, food items, roasted beans), we generally do not accept returns. However, we want you to be completely satisfied with your purchase.

2. Order Errors or Defects

If you receive an incorrect order or if the product is defective/damaged upon receipt, please contact us immediately or inform our staff if you are in-store. We will typically offer one of the following resolutions:

• Replacement of the item at no extra cost.
• A full refund for the item in question.
• Store credit for future purchases.

3. Canceling an Order

For pre-orders or online orders, cancellations must be made within a specific timeframe (e.g., within 5 minutes of placing the order or before preparation begins). Once preparation has begun, we may not be able to offer a refund.

4. Merchandise

For non-perishable merchandise (e.g., mugs, equipment), we accept returns within 14 days of purchase, provided the item is unused, in its original packaging, and accompanied by a receipt.

5. Contact Us

If you have any concerns regarding your order or our refund policy, please contact us at:

Email: support@pirav.com
Phone: +91 XXXXX XXXXX